Cancellation & Refund Policy

This policy outlines the terms for cancellation and refunds for Attensify's paid subscription plans and the one-time AI Marketing Plan, governed by the laws of India including the Consumer Protection Act, 2019.

Cancellation

You may cancel your subscription at any time from your account settings. Upon cancellation, your plan will remain active until the end of the current billing cycle. After that, your account will be downgraded to the free tier and you will not be charged further.

Refunds

We offer a full refund if you request cancellation within 7 days of your initial purchase or renewal. Refund requests made after 7 days will not be eligible for a refund, but you will continue to have access to the paid features until the end of your billing period.

This 7-day refund applies to subscription plans only. It does not apply to the AI Marketing Plan, which is covered below.

AI Marketing Plan (one-time purchase)

The AI Marketing Plan is a one-time digital purchase. We build it for your website and deliver it as a PDF and a Markdown (.md) file as soon as you pay.

No refunds. The plan is generated for you at the moment of payment, so it is non-refundable once delivered. At checkout you ask us to deliver it straight away and confirm that you understand it is non-refundable.

If you don't receive it. If the files don't arrive, the download doesn't work, or the plan is empty or built for the wrong website, email support@attensify.net from the address you paid with within 7 days of your purchase. We will send the files again or rebuild the plan. If we can't deliver it within 7 days of your email, we will refund your payment.

Accuracy. The plan is built by AI models that research your website, your market and your competitors using web and AI search. That research can be wrong, out of date, incomplete or based on assumptions. Treat the plan as a starting point and check every fact, figure and competitor detail before acting on it. Inaccurate or assumptive content is not a delivery failure and is not grounds for a refund, subject to your rights under consumer law.

Card statements. Payments in US dollars are processed by Dodo Payments, our Merchant of Record. Dodo Payments is the seller on your receipt and invoice, and the charge appears on your card statement as DODOPAY_ATTENSIFYTECHN. If a charge looks wrong, email us at support@attensify.net before contacting your bank or Dodo Payments. We usually sort it out within a day or two.

Your legal rights. Nothing in this policy limits rights you have under laws that cannot be excluded by contract, including the Consumer Protection Act, 2019.

How to Request a Refund

To request a refund, please email us at support@attensify.net with the subject line "Refund Request" along with your registered email address and reason for cancellation. We will process eligible refunds within 5–7 business days.

Contact

For any questions regarding cancellations or refunds, reach out to us at support@attensify.net or call us at +91-6393324048. You can also visit our Contact Us page.

Last updated: October 2026